Questions we most typically encounter from homeowners when embarking on their remodeling journey.
We provide a written 1-year warranty at the completion of the project but most of our products have limited lifetime or lifetime warranties. If any issues arise, regardless of how many years beyond completion always call us so that we can investigate the issue.
We manage all permits submissions and coordinate inspections, ensuring compliance with local codes. Permit fees are paid in advance by Ayars prior to the start of the project and invoiced for reimbursement.
We use detailed project schedules, coordinate with trade partners, and plan materials in advance. Our team monitors progress daily to stay on track and adapt if adjustments are needed.
Safety is our top priority. We have protocols in place for emergencies and maintain insurance coverage. Any incidents are addressed immediately, and homeowners are kept informed.
We clean up daily to minimize disruption and ensure safety. At the end of the project, we perform a thorough cleaning to leave the space ready for use.
We encourage open communication. Homeowners can speak directly with the lead carpenter or contact the office to address any concerns. We prioritize resolving issues quickly and professionally.
Due to the amount of communication that our clients receive daily, punch lists are rarely a thing for our team. We are constantly in the know of any areas of concern and address them as we work through the project.
We maintain strict quality control by employing skilled professionals, using high-quality materials, and conducting regular inspections throughout the project. Our lead carpenter oversees all work to ensure it meets our standards. We are huge advocates of reading documentation and following manufacturers guidelines and installation methodologies.
Ordering materials in advance gives us the ability inspect them and store them in our warehouse so they are ready for reinstallation. This is the primary obstacle that many remodeling firms fail to overcome and we believe has led to our success. Schedule slippage is minimal with the amount of oversight and attention each project gets with a dedicated lead carpenter.
Changes are managed through a formal, written change order process, with all details itemized and approved before proceeding.
Our lead carpenter, who also serves as the project manager, is on-site daily to handle all communications and ensure expectations are met.
For any renovation project we advise clients to evacuate the space of all personal belongings. In many cases cabinetry is being removed and discarded ,so all personal effects should be removed. Our team is equipped to assist with moving larger items such as furniture and appliances into a safe location on the first day of the renovation.
We plan extensively to try and avoid change orders. In the event that something is uncovered, we keep clients informed of what has been discovered and will propose the resolution with a fixed price. We will get approval prior to proceeding.
We have found that our work schedule of 7:30 am to 5:30 pm typically provides time in the morning or evening for us to connect with our clients. We value face-to-face communications throughout the length of a project. Clients who leave earlier in the morning often allow access to their home utilizing keys stored in a lock box or a garage entry code. If for any reason the worksite must be left unattended or we are done working before you are, we will secure appropriately (and give you a courtesy phone call).
We typically use garage, side, or back doors, whenever possible. However, sometimes the front door is the best pathway. Regardless, we always take extra steps to protect the entry points, which include laying down floor protection leading to the work area.
Noise varies, especially on demolition days, or during the installation of certain products that require tools such as saws, impact drivers, wet saws, vacuums, etc. Our lead carpenters onsite will keep you informed of the days events and can identify days/times that may be noisier than others.
We work hard to quarantine the work area with zip walls and plastic, and use HEPA filters to minimize dust. Whenever possible, we are big believers in specialty tools from Festool that further assist us in our effort to keep the work environment clean.
Project timelines vary: bathroom remodels typically take 3-5 weeks, kitchen remodels 6-8 weeks, and basement remodels 6-7 weeks, depending on the overall scope. These are general timelines and your specific project will be provided an schedule, setting expectations before the project ever starts.
As a courtesy to our clients, we provide a port-a-potty on-site for all our workers and trade partners for the duration of the project.
We recommend keeping pets in a safe, quiet area away from the work zone, or arranging for them to stay with a friend or at a pet daycare during more intense phases of the project.
